Help Center

Can I purchase car rental insurance and other protection products for my rental period?

Yes! Click Insurance Products 

Can I purchase car rental insurance and other protection products for my rental period?

Yes! Click Insurance Products 

Can I purchase car rental insurance and other protection products for my rental period?

Yes! Click Insurance Products 

Can I purchase car rental insurance and other protection products for my rental period?

Yes! Click Insurance Products 

Getting approved to rent.a vehicle

Before submit a vehicle reservation request, be sure to first become approved to rent a vehicle. Assure you have the following information available. 

You must send us your identification photos and a copy of valid insurance to our customer service number at 502-600-6517 or email us info@powerplaycarrental.com. If you need to purchase insurance, let us know, we have options available.

Complete the following. 

• Take a clear photo of your driver license 

• Take a clear photo of your self while holding your driver license next to your face (insure license details are clear inside selfie photo)

• Take a photo of your valid insurance card. (Liability and collision coverage is required) We have rental coverage you may purchase. 

Additional requirements

• You must have a valid driver license

• You must have a phone number. 

• You must have a email address. 

You may wonder after I complete the following steps to become approved to drive, how will I know I am approved. 

We will confirm your approval within 24 hours of photo and/or insurance documentation submission. Be sure to check email or text message notification for confirmation of approval status.

The email will be one of the following messages below.

• “We have recieved your photos and/or insurance documentation. However, you do not meet our eligibility requirements. We have an age restriction, driving license, email, and phone number requirements to be able to rent our vehicles.” 

• “Approved” We have confirmed that the photos and/or documents that were provided are valid. 

• “Not approved” We need more information. 

Driver Eligibility 

Must haves below

• You must have a valid permanent license or an acceptable temporary license. 

• You must have a home address

• Email address

• Payment method

• Submit selfie photo while holding license 

• Copy of your valid license

Additional must haves

Consent to submitting additional photos if requested and/or check your insurance auto score, personal and/or business credit score, and criminal background to verify your identity. 

Tip: We reserve the right to decline your request to rent a car due to the following items listed above and/or other reasons. 

Vertification photos

Identification photos must be verified

At times we may ask additional photos to help verify your identification. We will keep your information private. Our privacy policy applies to information during the process of verifying identity, 

• Submit your drivers license (Allow us to verify your driver license)

• Submit a selfie yourself while holding your driver license next to your face. (Allow us to verify that your license is yours)

• Photo of your passport, showing identification page. (Allow us to verify your identity and eligibility if your not USA citizen)

Must do: If additional photos are requested please attached photos and/or documents to a email to sent us. Our email is info@powerplaycarrental.com.

Suggestions:

• Do not use flash, filters, crack cameras while taking photos to avoid glares in photo.

• Review photos prior to submission to ensure images are clear and focus. 

Picking up vehicle

Contact free check in and check out

As part of our commitment to providing a hassle-free experience, we're pleased to introduce our contact-free check-out process. 

Upon completion of providing ID vertificaiton process and rental agreement we will send details locating vehicle key instructions at pick up location.

• Remote access to the vehicle 

• Remote Identification submission and veritiication 

• Vehicle location is within 10miles of downtown Louisville KY

Pre-rental period and post-rental period photo outline

Important

Use this information below as a outline for capturing interior and exterior photographs before and after the car rental period. The photos will serve as documentation of the vehicle's condition, providing evidence against potential claims related to pre-existing damage.

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Most asked questions | Why should I take photos before and after rental period

1. Provides documentation of vehicle condition

2. Provides documentation of cleanliness before and after rental period

3. Provides evidence in case of disputes between renter and our company

4. Provides proof of communication before and after rental period

5. Provides evidence in case of an insurance claim by having photos before and after rental period. 

6. Photos help ensure vehicle safety by monitoring condition. 

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• Use the your cellphone to take photos and upload timestamp photos to our Email: info@powerplaycarrental.com, label subject as pre- rental period photos and after trip label email subject as post -rental period photos. 

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Recommendation: Before you take photos make sure you’re in an area where the light is good to ensure clear photos.

Renter should include Exterior | Interior photos. 

Recommedation: Make sure when you take your photos, the photo shows the area of the vehicle. 

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Exterior

We recommend a total of 20 photos showing the vehicle exterior condition. If there is damage, when taking photo of pre-existing damage, adjust the camera to  zoom in on scratches, dents, and other pre-existing damage. 

Interior

We recommend a total of 10 photos showing the vehicle interior condition. If there is damage, when taking photo of pre-existing damage, adjust the camera to  zoom in on fuel level, mileage, stains and other pre-existing damage. 

If I do not have insurance, are there insurance protection products available to purchase to cover my car rental?

View your insurance protection options by clicking the following link Insurance Protection Products